Digital products, and what that means for returns
Every product sold on BooksReading.com is a digital ebook. Nothing is shipped physically. Once a file has been delivered to your account or downloaded, it cannot be returned in any meaningful sense, because you keep a permanent copy of it.
For that reason, all sales are final once the ebook has been delivered or downloaded. Please read the product description, the listed file formats, and any sample content before you buy.
When we refund
We are not interested in keeping money we have not earned. We issue a full refund in these situations:
- The file is faulty. The ebook will not open, is corrupted, or is missing pages, and we cannot supply a working replacement.
- You received the wrong item. The file delivered does not match the title you purchased.
- You were charged twice. Duplicate charges for the same order are refunded in full, every time.
- You never received access. Payment went through but the file never appeared in your account and we were unable to fix it.
- The charge was not authorised by you. Subject to verification with our payment processor.
Beyond these cases, we may issue a refund at our discretion. If something has genuinely gone wrong for you, write to us and explain it. We would rather resolve it than have you feel cheated over the price of a book.
When we do not refund
Stated plainly, so there is no confusion later:
- You changed your mind after downloading the file.
- You did not enjoy the book, or disagreed with its content.
- You bought the wrong title by mistake and have already downloaded it.
- You do not have software to open a format that was clearly listed on the product page.
- The book did not produce a result you were hoping for. Our books are information, not outcomes.
- You bought the same title twice by choice, rather than being charged twice for one order.
- Repeated discretionary refund requests from the same customer or payment method.
How to request a refund
Email service@booksreading.com within 14 days of purchase, and include:
- Your order number
- The email address used at checkout
- The title in question
- A short description of the problem, with a screenshot if a file will not open
We reply within 2 business days. Approved refunds go back to the original payment method and typically appear within 5 to 10 business days, depending on your bank. We do not refund to a different card, account, or person than the one used at purchase.
Faulty files: let us fix it first
Most file problems take minutes to solve. Before requesting a refund, email us and let us send a fresh copy or an alternative format. If we cannot get you a working file, we refund you.
Lost your file?
You do not need a refund to get your book back. Every purchase stays in your account library permanently and can be re-downloaded at any time from My Account, Orders. Sign in with the email address you used at checkout.
A note for customers in the United Kingdom and the European Union
Consumers in the UK and EU normally have a 14 day right to cancel. For digital content delivered immediately, that right does not apply once the download has begun, provided you gave express consent to immediate delivery and acknowledged the loss of the cancellation right. You are asked to confirm both at checkout before payment is taken. If you did not confirm this, or if you have not yet downloaded your purchase, you keep your statutory cancellation right and may cancel within 14 days by emailing us. Nothing in this policy removes rights the law gives you.
Chargebacks
If something has gone wrong, contact us before opening a dispute with your bank. Almost every issue is resolved faster by email than through a chargeback, which can take up to 90 days. Our charge appears on your statement as BOOKSREADING.COM. Accounts that file chargebacks without contacting support first may be suspended, and access to previously purchased files may be withdrawn.
Price changes and promotions
Prices change from time to time. We do not refund the difference if a title you bought later goes on sale, and we do not apply promotional codes retroactively to completed orders.
Contact
BooksReading
Email: service@booksreading.com
Phone: +23 3213 500
WhatsApp: 302 20301 3019